At Mevra Walks, your satisfaction is important to us. If you are not entirely happy with your purchase, please review our return and refund policy below.
1. Payment Method
We accept Cash on Delivery (COD) only. Refunds will not be issued to any bank or digital payment method, as we do not accept online payments.
2. Return Eligibility
You may request a return if:
-
You received the wrong item
-
The product is damaged or defective
-
The item does not match the description provided on our website
To be eligible for a return:
-
The request must be made within 48 hours of receiving the product
-
The item must be unused, unwashed, and in its original condition and packaging
-
Proof of purchase must be provided
3. How to Request a Return
To initiate a return, please contact us through our official contact form at MevraWalks.com with your order details and reason for return. Our team will guide you through the next steps.
4. Inspection and Approval
Once we receive the returned item, it will be inspected. If the return is approved, you may choose one of the following:
-
Exchange for the same item
-
Replacement with another item of equal value
5. Items Not Eligible for Return
Returns will not be accepted for:
-
Products damaged due to misuse or negligence
-
Items returned after 48 hours from delivery
-
Items not in their original condition or packaging
6. Return Shipping
You may be responsible for return shipping costs unless the return is due to an error on our part. Shipping details and instructions will be provided during the return request process.
7. Contact Us
If you have any questions about your return or need assistance, feel free to contact us at [email protected].